1. Purpose

This Acceptable Use Policy ("AUP") describes conduct that is prohibited when using HOTTRIX CHAT (the "Service"), provided by Hottrix IT Services Private Limited ("HOTTRIX"). It applies to all users of the Service, regardless of role.

2. Prohibited Activities

Users must not use the Service to:

• Engage in illegal activity of any kind, or facilitate fraud;
• Upload, distribute, or transmit malware, viruses, or other harmful code;
• Conduct phishing, spam, or other unsolicited/deceptive communications;
• Attempt unauthorised access to any account, system, or data, including credential theft;
• Harass, threaten, stalk, or impersonate any person or organisation;
• Violate another individual's reasonable expectation of privacy;
• Upload or share content that is unlawful, or that infringes another party's copyright, trademark, or other intellectual property rights;
• Misuse voice or video calling functionality, including for harassment, threats, impersonation, unauthorised recording of others, or sharing confidential information with unauthorised participants;
• Carry out automated attacks against the Service, or engage in excessive, abusive use of computing/storage resources beyond ordinary business use;
• Attempt to bypass, probe, or circumvent tenant isolation between Companies, or otherwise attempt to access another Company's data, users, files, messages, calls, or workforce records without authorisation;
• Attempt to circumvent a Company's license, user limits, or feature configuration;
• Reverse engineer, decompile, or disassemble the Service, except to the extent such restriction is prohibited by applicable law or an applicable separate written agreement;
• Use the Service to operate a regulated telecommunications service without the authorisation required by applicable law.

3. Enforcement

HOTTRIX may suspend or terminate access for serious or repeated violations of this AUP, subject to applicable law and any separate commercial agreement between HOTTRIX and the relevant Company. Company Admins are responsible for enforcing appropriate conduct standards within their own organisation and may take their own action (such as disabling a user's account) independently of HOTTRIX.

4. Reporting Misuse

Suspected misuse of the Service can be reported to Hottrix IT Services Private Limited at info@hottrix.in or via the Grievance page.