1. Scope

This Refund & Cancellation Policy applies to a Company's subscription/license for HOTTRIX CHAT, provided by Hottrix IT Services Private Limited ("HOTTRIX"). Specific commercial terms (fees, billing cycle, and any refund period applicable to a particular Company) are set out in that Company's subscription/order agreement with HOTTRIX; where this Policy and a signed agreement conflict, the signed agreement controls.

2. Subscription Cancellation

A Company may request cancellation of its subscription by contacting HOTTRIX at the Legal/Support contact below. Cancellation takes effect at the end of the Company's current license period unless otherwise agreed in writing.

3. Renewal

License renewal (extending the validity period, adjusting the plan, or changing the user limit) is carried out by HOTTRIX (acting through its Super Admin function) based on the Company's subscription arrangement. A Company Admin cannot unilaterally renew or extend its own license within the Service.

4. Refund Eligibility

Refund eligibility, if any, for fees already paid depends on the specific commercial terms agreed with the Company at the time of purchase. This Policy does not itself specify a fixed refund period or automatic refund entitlement; applicable refund terms (if any) will be confirmed in the Company's order/subscription agreement or communicated directly by HOTTRIX.

5. Failed Payments

Where a Company's payment method fails or a renewal payment is not received, HOTTRIX may notify the Company and, if the matter is not resolved within a reasonable period, may suspend the Company's license until payment is resolved.

6. Suspension and Termination

A Company's license may be suspended (temporarily blocking access without deleting data) or terminated in accordance with the Terms of Service. Suspension for licensing/billing reasons does not delete the Company's data; termination and any associated data deletion follow Section 7 below.

7. Data Export and Deletion After Termination

Upon termination of a Company's subscription, the Company may request export of its data prior to deletion, subject to technical feasibility and any applicable retention obligations under law. Following the applicable retention period, and upon a deliberate, explicitly confirmed Super-Admin-level deletion action, the Company's data is permanently removed from the Service as described in the Security & Data Protection Policy.

8. Contact

Hottrix IT Services Private Limited
Support Email: info@hottrix.in
Legal Email: info@hottrix.in