1. Scope

This Voice & Video Calling Policy describes how voice and video calling functionality works within HOTTRIX CHAT (the "Service"), what information is processed to support it, and the responsibilities of participants. It supplements the Privacy Policy and Acceptable Use Policy.

2. How Calls Work

Voice and video calls take place directly between participants' devices using peer-to-peer connection technology (WebRTC). Once a call is connected, audio and video media streams are transmitted directly between participating devices and do not pass through, or get stored on, HOTTRIX's servers. A small amount of technical "signalling" information — such as session descriptions and network connection candidates needed to establish the direct connection — is temporarily relayed through the Service to set up the call.

3. Camera and Microphone Permissions

Starting a voice or video call, or recording a voice note or video/photo attachment, requires your browser or device to request camera and/or microphone permission. The Service only accesses your camera/microphone after you grant this permission, and only for the duration of the active call or recording — it is not accessed at any other time. If permission is denied or unavailable, you will see a clear message and the call or recording cannot proceed until access is granted.

4. What Call Information Is Stored

The Service stores: which conversation a call took place in; the call type (voice or video); who was invited and who joined, declined, or left, and when; and the overall call start/end time (from which duration can be derived) — this is reflected as a summary entry in the relevant chat (for example, "Voice call · 3:12" or "Missed video call"). The Service does not record, store, or retain the audio or video content of a call.

5. No Recording, No Transcription, No Screen Sharing

As of the effective date of this Policy, HOTTRIX CHAT does not offer call recording, transcription, or screen-sharing/screen-recording as part of its calling functionality. If HOTTRIX introduces call recording in the future, participants will be given a clear, mandatory recording indicator and appropriate notice before recording begins.

6. Participant Awareness

Participants should not assume that a call is private from recording or capture by another participant's device. HOTTRIX CHAT does not control screenshots, screen recordings, external recording devices, or other capture performed by participants using their own device or software, independently of the Service.

7. Responsible Use

Users must not use calling functionality to harass, threaten, or impersonate others; to make unauthorised recordings of other participants; to violate anyone's reasonable expectation of privacy; or to share confidential, unlawful, or sensitive information with participants who are not authorised to receive it. Company Admins and Managers are responsible for reasonable oversight of how calling functionality is used within their own organisation.

8. First-Time Notice

The first time a user starts a call, the Service displays a short notice summarising the points in Sections 3–6 above, which the user must acknowledge before the call proceeds. This notice is shown once, not before every call.

9. Regulatory Note

HOTTRIX CHAT provides communication functionality through the platform. Customers must use the communication functionality only for lawful purposes and in accordance with applicable laws and regulatory requirements. Where a particular use, architecture, or service constitutes a regulated telecommunications service, the relevant authorisation or regulatory requirements may apply, and the Customer is responsible for its own compliance in how it uses the Service.

10. Contact

Questions about this Policy can be directed to Hottrix IT Services Private Limited at info@hottrix.in.