1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of HOTTRIX CHAT (the "Service"), a multi-tenant software-as-a-service communication and workforce-management platform made available by Hottrix IT Services Private Limited ("HOTTRIX", "we", "us", or "our"). By creating an account, being added to a company/tenant account, or otherwise accessing the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eligibility

The Service is intended for use by organisations ("Customers") and their authorised personnel for internal business communication and workforce-management purposes. You must be authorised by your organisation to create or use an account, and you must provide accurate information when asked to do so.

3. Company/Tenant Accounts

HOTTRIX CHAT is provided on a multi-tenant basis. Each Customer organisation ("Company") that subscribes to the Service is provisioned as a separate tenant. Data belonging to one Company is logically isolated from every other Company on the platform, subject to the Service's technical architecture as described in the Security & Data Protection Policy.

4. Company Admin Responsibilities

The individual(s) designated as "Company Admin" for a Company are responsible for: (a) administering user accounts within that Company, including creating, assigning roles to, and deactivating users; (b) configuring Company-level settings such as departments, reporting managers, working days, leave policies, and payroll rules; (c) ensuring that employees/users added to the Company are authorised by the Company to use the Service; and (d) accepting these Terms and the other documents listed in Section 19 (Company Admin Acceptance) on behalf of the Company where applicable.

5. Employee/User Responsibilities

Each individual user (including those in the Employee, Manager, and HR roles) is responsible for using the Service only for purposes authorised by their Company, in compliance with these Terms, the Acceptable Use Policy, and their Company's own internal policies.

6. Password and Account Security

Users are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. Users must notify their Company Admin or HOTTRIX promptly of any suspected unauthorised use of their account.

7. Authorised Use and SaaS License

Subject to these Terms and payment of applicable fees, HOTTRIX grants the Company a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term of the applicable subscription/license, solely for the Company's internal business purposes.

8. License Validity, Subscription Plans, and User Limits

Access to the Service is governed by a license associated with the Company's subscription plan, which specifies (among other things) the applicable plan tier, the maximum number of user accounts permitted, and the license validity period (start and expiry dates). HOTTRIX may make available different feature sets under different plans. A Company's Company Admin cannot independently increase its own user limit or extend its license validity; these are configured by HOTTRIX (acting through its Super Admin function) based on the Company's subscription arrangement.

9. Feature Availability

Certain features of the Service (for example, group chat, file/media sharing, voice notes, camera capture, voice calling, video calling, and PWA installation) may be enabled or disabled on a per-Company basis depending on the Company's plan or configuration. Feature availability may change from time to time.

10. Service Availability, Maintenance, and Downtime

HOTTRIX aims to make the Service available on a reasonable basis but does not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for scheduled or emergency maintenance, updates, or due to factors outside HOTTRIX's reasonable control (including issues with third-party hosting, network, or infrastructure providers).

11. Acceptable Use

Use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. Prohibited activities include, without limitation, those described in that Policy.

12. Intellectual Property

HOTTRIX CHAT, including its software, source code, user interface, design, "HOTTRIX" and "HOTTRIX CHAT" names and marks, and all related proprietary technology, is owned by Hottrix IT Services Private Limited, subject to the rights of applicable third-party licensors (for example, open-source components used within the Service). Nothing in these Terms transfers ownership of any HOTTRIX intellectual property to the Company or any user. The Company and its users retain no rights in the Service's underlying software beyond the limited right of use granted under Section 7.

13. User and Company Content

As between the Company and HOTTRIX, the Company and its users retain ownership of the content they submit to the Service, including chat messages, uploaded files, images, videos, audio and voice notes, and information entered into the workforce-management modules (such as attendance, leave, and payroll data). By submitting such content, the Company grants HOTTRIX a limited right to host, store, transmit, and process that content solely as necessary to provide the Service, subject to the Privacy Policy and the Data Processing Addendum.

14. Voice and Video Calls

The Service includes optional voice and video calling functionality between users within the same Company, made available through the Voice & Video Calling Policy, which is incorporated into these Terms by reference. Use of calling functionality is subject to that Policy.

15. Third-Party Services

The Service may rely on limited third-party infrastructure to operate certain features (for example, publicly available network-traversal services used to help establish peer-to-peer voice and video connections). HOTTRIX is not responsible for the availability or performance of third-party services outside its control.

16. Data Protection and Security

HOTTRIX implements the technical and organisational measures described in the Security & Data Protection Policy. Personal data is processed in accordance with the Privacy Policy and, where applicable to the Company, the Data Processing Addendum.

17. Suspension and Termination

HOTTRIX may suspend or terminate a Company's or user's access to the Service for material breach of these Terms, non-payment of applicable fees, expiry, suspension or revocation of the Company's license, or as otherwise required by applicable law, subject to the terms of the Company's commercial agreement with HOTTRIX where one exists.

18. Account Deletion, Data Retention, and Deletion

Upon termination of a Company's subscription, HOTTRIX will handle retention and deletion of the Company's data in accordance with the Refund/Cancellation Policy and applicable law. Data associated with a Company that is deleted by HOTTRIX (whether at the Company's request or upon termination) is removed in accordance with HOTTRIX's standard data-deletion practices described in the Security & Data Protection Policy.

19. Backup Disclaimer

While HOTTRIX takes reasonable measures to protect the Service's underlying data, the Company is responsible for maintaining its own copies of any information it considers critical. HOTTRIX does not guarantee that any particular backup or data-recovery capability will be available, and disclaims liability for data loss to the extent permitted by applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, HOTTRIX shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or relating to use of the Service. HOTTRIX's total liability arising out of or relating to these Terms shall not exceed the amount actually paid by the Company to HOTTRIX for the Service in the twelve (12) months preceding the event giving rise to the claim, except where such limitation is not permitted by applicable law.

21. Indemnification

The Company agrees to indemnify and hold HOTTRIX harmless from claims, damages, and expenses (including reasonable legal fees) arising out of the Company's or its users' misuse of the Service, violation of these Terms, or violation of applicable law, to the extent permitted by applicable law.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to any specific dispute-resolution mechanism agreed in a separate commercial agreement between HOTTRIX and the Company, the courts of competent jurisdiction in India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

23. Changes to These Terms

HOTTRIX may update these Terms from time to time. Material changes will be published as a new version with an updated effective date, and affected users may be required to review and accept the updated version before continuing to use the Service, as described in the Policy Versioning section of these Terms and the corresponding acceptance mechanism within the Service.

24. Contact Information

For questions about these Terms, contact Hottrix IT Services Private Limited at info@hottrix.in.